HotelBee · AI ReceptionistAI Receptionist for Hotels — Answers Guests 24/7
Most hotel enquiries arrive when the front desk is busy or asleep. HotelBee’s AI receptionist answers them instantly, any hour, on your website chat — and on WhatsApp on paid plans.
It answers only from the facts you enter in the setup wizard: rooms and rates, live availability, facilities, policies and your knowledge base. That is how it avoids making up prices or policies, and when a question needs a person it hands the chat to your team.
Capabilities
AI Receptionist in HotelBee
Grounded answers
Replies use your rooms, rates, policies, facilities and FAQs — not guesses.
Live availability
Checks the room calendar before offering a room for the guest’s dates.
Booking links
Sends a booking link with dates already filled in so the guest can book directly.
Name, tone and personality
Choose the assistant’s name, tone and extra instructions.
Languages
Enable the languages your guests use, and the assistant replies in them.
Handoff to staff
Set when the AI should hand over to a person — the team takes over in the inbox.
How it works
Step by step
- 1
Enter your hotel’s facts
Rooms, rates, availability, policies and FAQs in the setup wizard.
- 2
Shape the assistant
Name, tone, languages, allowed actions and handoff rules.
- 3
Test and publish
Try a test chat, then publish your hotel page and widget.
- 4
Guests get answers
Day and night, with the team stepping in when needed.
Benefits
Why it matters
No missed enquiries
A late-night question gets an answer, not silence.
Fewer repeat questions
Check-in times, parking and breakfast are answered for you.
Trustworthy replies
Answers come from your own data, not invention.
More direct bookings
Interested guests get a booking link straight away.
FAQ
Frequently Asked Questions
How does the AI avoid making up answers?
It answers only from what you enter in the setup wizard — rooms, rates, availability, policies, facilities and your knowledge base — and hands over to staff when it doesn’t have the answer.
Does it work at night?
Yes. The AI receptionist answers 24/7 on your website chat, and on WhatsApp on paid plans.
Can staff take over a conversation?
Yes. Any chat can be paused, answered by staff and handed back to the AI from the inbox.
HotelBee
More HotelBee features
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