HotelBee · Guest Service RequestsDigital Guest Service Requests for Hotels
A guest who needs extra towels shouldn’t have to call the desk and wait. With HotelBee, staying guests open their booking and send a request — housekeeping, room service, maintenance and more.
Requests appear on a board for your team and move from new to done, so nothing is forgotten between shifts.
Capabilities
Guest Service Requests in HotelBee
From the booking page
Guests send requests during their stay — no app, no account.
Request types
Housekeeping, room service, maintenance and more.
Request board
Each request moves from new to done.
Linked to the booking
Staff see which guest and room it’s for.
Find my booking
Guests reopen a booking with reference and phone.
Dashboard count
Pending requests show on the dashboard.
How it works
Step by step
- 1
Guest asks
From the booking page during the stay.
- 2
Team sees it
On the service-requests board.
- 3
Staff act
And move the request along.
- 4
Done
The guest is looked after, nothing forgotten.
Benefits
Why it matters
Fewer calls
Requests arrive in writing.
Clear ownership
Every request has a status.
Happier guests
Faster, more reliable service.
Shift handover
Open requests are visible to the next shift.
FAQ
Frequently Asked Questions
Do guests need to install anything?
No. They use the booking page link, or find their booking with the reference and phone number.
Which requests can guests make?
Housekeeping, room service, maintenance and other in-stay requests.
HotelBee
More HotelBee features
Give your hotel a receptionist that never sleeps
Start the 14-day free trial — no card needed.
