HotelBee · Guest Inbox & LeadsOne Inbox for Website Chat and WhatsApp
Enquiries scattered across a website form, a personal phone and WhatsApp are easy to lose. HotelBee puts every guest conversation — website chat and WhatsApp — in one inbox with unread counts and live refresh.
Guests who show interest become leads with their name, phone, dates and what they asked about, so a late-night enquiry becomes a follow-up in the morning. And any conversation can be paused for a person to take over, then handed back to the AI.
Capabilities
Guest Inbox & Leads in HotelBee
One inbox
Website chat and WhatsApp conversations together.
Staff takeover
Pause the AI, reply as staff, then hand back.
Leads
Name, phone, dates and interest captured by the AI.
Dashboard
New chats, leads, bookings, arrivals and pending requests today.
Works on mobile
Front-desk staff can work from a phone.
Full history
See the guest’s chat alongside their booking.
How it works
Step by step
- 1
Guest chats
On your website or WhatsApp.
- 2
AI replies
And captures a lead when the guest is interested.
- 3
Team reviews
Every chat and lead is in the inbox.
- 4
Takeover when needed
Staff step in for anything special.
Benefits
Why it matters
Nothing slips
Every enquiry is recorded with contact details.
Calm front desk
One place to look instead of three.
Human when it matters
Staff handle the special cases.
Follow up fast
Leads come with dates and interest.
FAQ
Frequently Asked Questions
Can I see what the AI told a guest?
Yes. Every conversation is in the inbox with the full thread.
What is a lead?
A guest the AI captured with details such as name, phone, dates and interest, for your team to follow up.
Can I use it on my phone?
Yes. The workspace works on mobile.
HotelBee
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